Where do you ship?
Currently, we ship anywhere in Canada. We are working on shipping International.
How long til my order ships / gets to me?
When we receive your order please allow 5 business days for us to pack and ship it. We take these 5 business days to ensure your order is packed accurately and safely. We want it to get to you in perfect condition. Once your order has been delivered to the post office you can expect to receive it within 3-5 business days. These are guidelines, and wait times can fluctuate during certain seasons. We cannot offer a guaranteed timeline for the arrival of your order so please place your order early so you are not disappointed.
What happens if my item arrives broken?
When your package arrives please ensure it is opened in a timely manner and inspected for any issues. If there is an issue with your order please submit pictures and a summary of the issue to firstname.lastname@example.org. Once submitted we can start a dialogue of solutions. Please note that during summer months bath bombs are temperamental little beasts. We love to ship them but sometimes they can have issues (left in the rain they can be ruined, left in extreme muggy heat they can expand), if these issues have arisen on delivery, we reserve the right to hold shipping until suitable weather arrives. This may delay your order being completed.
Do you accept returns?
We are happy to accept any return of defective products or if it is our error. We can only accept returns if notified within 5 days of delivery of your package. If your return falls under either of these two issues please contact
us at email@example.com
Please ensure you thoroughly read all ingredients when placing orders for products to ensure any allergies have been addressed as we cannot offer returns for allergy issues realized after you receive your order. Please email us if you need any clarification on any product prior to ordering. We would love to help!
Do you accept custom orders or wholesale?
We do! Please email us to start a dialogue firstname.lastname@example.org
Do you offer eco-friendly packaging?
All of our items are packaged in material that can be recycled. We plastic package our soaps to ensure that the scent is retained until the moment it arrives in your hands, this also saves it from unfortunate bumps, scrapes and overhandling. This packaging is easily recycled by dropping it in your blue bin or recycling program of choice. Unfortunately, at this time we cannot offer returns for refills due to hygienic reasons. Please feel free to wash and reuse your containers in your home for many projects!
I have a products/scent/idea I want to suggest!